1. Sales Input - Clean, Accurate Data Capturing
Get it right the first time with MIC-CA. Using online (web forms), electronic pens (OCR) and other sources, MIC-CA allows data to be captured and transmitted at the source. The unique Data Capturing feature allows forms to be saved and transmitted as they are. This ensures that no manipulation or changes can be made once signed off by the prospect. Via Edge, 3G or wireless broadband, clean and accurate customer data can then be sent directly to the system immediately. This automatically eliminates double entry, data misappropriation and other possible discrepancies. Accurate data ensures accurate customer leads. Needless to mention data entry cost that is the most unproductive investment in this business cycle.
2. Merchant/Retail Sales Management - Efficient Merchant Management
MIC-CA efficiently captures all related merchant dealings by tracking both electronic and paper transactions (email, fax, etc). With built-in reporting capabilities, MIC-CA’s applications allow you to produce weekly, monthly and year to date sales reports for better sales strategy planning and forecasting. This module allows better management of large merchants’ network; track sales force commissions on both retail/merchant sales and enable more strategic actions.
3. Automated Approval, Archiving & Marketing Insights
With built-in wizards and customizable business rules, MIC-CA can be designed to assist in the approval or rejection of application process with ease. It can go further - harness the system’s intelligent engine to sieve high net individuals or different market segments for special credit card programs. Also, in eliminating system back-logs, MIC-CA provides the added value of moving documents to relevant process facilitators to maintain approval/rejection time frames. Auto archiving, storage and recall are built into the system as well as fraud and audit checks in compliance with configurable localized regulations. Maximising sales prospects’ potential, MIC CA manages card cancellation and rejected applications for possible future resell and approval (upon clearance of previous debt, increase in annual remuneration, etc). Connectors are built for outbound campaign system for efficient re-contact process.
4. Processing & Delivery - Reducing Cost
Easily automate the internal processes required for the embossing of cards, attain precise fulfillment numbers to create just-in-time (JIT) inventory and select marketing packs to accompany each card.
5. MIC-CA, TMS (Terminal Management System)
An asset management system that ensures prompt merchant terminals delivery and installation; tracking of terminal inventory and its location. Other key features include sharer programming of different Issuers; sales incentive calculation; tracking repair status and replacement activities.
6. Case Management – Delivering Customer Service & Satisfaction
Connect with customers through multiple channels - email, call center, fax and web forms. Customers’ enquiries and complaints are logged and closely documented via case ticket generation. MIC-CA manages entire case handling cycle with automated assignment and escalation to ensure prompt follow-up action and resolution for better customer experience.
7. Two-Way Two-Factor Authentication
MIC-CA Online Self-Service modules allow customers to perform bill payment, purchases of on-line sales items and maintenance of card members contact details. MIC-CA includes Two (2) Factor security authentication that counter internet fraud activities to provide secure environment for online transactions. |
